Delivery & Returns
Provided the item you order is in stock we aim to dispatch it to you the same day if you order before 2pm. If there is an issue with your item, for example it is out of stock, we will notify you via email or phone.
UK DELIVERY (NEXT WORKING DAY)
Postage for all UK orders is charged at £6 and will be sent via ‘DPD NEXT DAY’.
Please be aware that all deliveries need to be signed for, and you will be sent an hours time slot, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package.
Gussy and Lou will not be held responsible for parcels that are not collected in time. Should the parcel need to be sent again, the re-delivery postage charge will fall upon the customer.
International postage is charged from £15 and sent via DPD
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays. Any customs duties are the sole responsibility of the customer.
We are happy to provide full refunds for purchases returned within 14 days in perfect condition. Gussy and Lou will not accept returns of products that have been worn, used and/or garment tags removed and tote bags must be returned if requiring a refund.
Please note refunds may take up to 6 days to process.
The cost of returning an item to us falls upon the purchaser, not Gussy and Lou. We recommend you send your return via a tracked service. Gussy and Lou will not be held responsible for returns which do not arrive.
In the unlikely event you receive goods that do not match your order, or they are faulty – please contact us immediately (this must be within 4 days of receiving the goods) Gussy and Lou is responsible for paying the shipment costs.
You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds or replacements will be issued upon receipt of the returned goods, minus the shipping costs.
We are happy to offer an exchange for alternative size. Please contact us for further information.
Please note all sample sale items are non-returnable.