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Delivery & Returns

Delivery

Provided the item you order is in stock we aim to dispatch it to you within 3 working days. If there is an issue with your item, for example it is out of stock, we will notify you via email or phone.

UK Delivery (3-5 working days)

Postage for all UK orders is charged at £5 and will be sent via ‘Royal Mail Recorded Delivery’.

Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package.

Please note the post office only holds parcels for a limited number of day. Gussy and Lou will not be held responsible for parcels that are not collected in time. Should the parcel need to be sent again, the re-delivery postage charge will fall upon the customer.

International Delivery

International postage is charged at £15.

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays. Any customs duties are the sole responsibility of the customer. 

Returns

We are happy to provide full refunds for purchases returned within 28 days in perfect condition.  Gussy and Lou will not accept returns of products that have been worn, used and/or garment tags removed. 

Please note refunds may take up to 6 days to process. 

The cost of returning an item to us falls upon the purchaser, not Gussy and Lou.

In the unlikely event you receive goods that do not match your order, or they are faulty – please contact us immediately (this must be within 4 days of receiving the goods) Gussy and Lou is responsible for paying the shipment costs. 

You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds or replacements will be issued upon receipt of the returned goods.

Exchanges

We are happy to offer an exchange for alternative size. Please contact us for further information.

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